Política de reembolso
At Harlowe & Co., our priority is that you are completely satisfied with your purchase. If for any reason this is not the case, here is how we can help.
Returns Period
You have 30 calendar days from the date you receive your order to request a return or exchange. If more than 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.
Item Conditions
For Harlowe & Co. to process your return, the item must meet the following conditions:
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Be in the same condition as when you received it.
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Must not have been used, washed, or altered.
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Retain its original packaging and all tags intact.
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Include the receipt or proof of purchase (order confirmation).
Non-Returnable Items
For hygiene reasons and due to the nature of the products, we do not accept returns of:
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Personal or intimate items.
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Gift cards.
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Final sale or clearance items (unless they have a manufacturing fault).
Returns Process
To start the process, please follow these steps:
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Send an email to harlowe.support@gmail.com stating your order number and the reason for the return or exchange.
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Our team will respond within 24 to 48 working hours with the next steps.
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If your request is approved, we will provide you with the return address.
Important note: Unless the return is due to a faulty product or an error on the part of Harlowe & Co., return postage costs are the responsibility of the customer.
Refunds
Once your item has been received and inspected at our warehouse, we will notify you by email of the approval or rejection of your refund.
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Approved: The refund will be automatically applied to your original payment method within 5 to 10 working days.
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Delayed refunds: If you have not received your refund after 10 working days, we recommend contacting your bank first, as there is often processing time required before a refund is credited.
Exchanges
At Harlowe & Co., we only replace items if they are faulty or damaged upon arrival. If you need an exchange for the same item, please email us at harlowe.support@gmail.com.
Contact and Customer Support
If you have any further questions, we are here to help:
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Email: harlowe.support@gmail.com
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Opening Hours: Monday to Friday, 09:00 to 18:00